The Malaysian rowing team lost to Japan by 1 km in their annual competition. This prompted management to analyze why and find solutions. It was discovered that the Malaysian team had 7 captains and only 1 rower, while Japan had 7 rowers and 1 captain. Consultants were hired and concluded the team structure needed to change, recommending 4 captains, 2 supervisors, 1 manager, and 1 rower. The next year, Malaysia lost by 2 km and the sole rower was removed, while management received a bonus. Consultants then analyzed that the strategy and motivation were good but tools needed improving, and the team is now designing a new boat.